In the meantime you can contact us.
Telephone: 01603 327349
Address: 7A Avian Way, Salhouse Road
Norwich, Norfolk, NR7 9AR
Below is some information relating to domain names.
If you purchase the domain name on our behalf, who owns it?
The domain name is owned by the registrant, often the individual or company instructing us to register a domain name. We are only acting as a registrar and managing the domain name on your behalf.
How can we speak to you?
The best way to contact us is by E-Mail. (firstname.lastname@example.org) You are also welcome to call us on +44 (0) 1603 327349 or visit us at our offices. If you have E-Mailed or left a message we usually respond within 24 hours but no more than 2 business days.
How do I report abuse?
If you would like to report abuse you can do so by E-Mailing our dedicated address: email@example.com.
How much are UK domain names?
We are extremely competitively priced for domain names. Our UK domain name prices are £4.40 +VAT every year.
What happens when our domain names are due to expire?
We are a "hands on" service provider. If you domain name is coming up for renewal we will let you know in plenty of time. This is usually by E-Mail. If we don't hear back we will call you to discuss. Renewal notices are posted 30-45 days in advance and again 14 days and 1 day before expiry.
Do you charge for domain name transfers?
Unlike a number of providers, we do not charge to change the IPSTAG for UK domain names.
I made a complaint following your Terms and Conditions but I wish to escalate further. How can I do this?
In the very unlikely event you have made a complaint and it wasn't dealt with appropriately you can escalate it further by contacting our Managing Director by E-Mail: firstname.lastname@example.org. Responses will be made within 3 working days.
For more information about our policies etc please see our Terms and Conditions.